Handoffs · guide
Yelp handoff
Open Yelp for Business, keep the page accurate, and reply to reviews. A local business earns attention by staying useful after the listing goes live, not by surrendering its voice to a template.
Who it is for
Someone who needs to open Yelp for Business, check the listing, update hours or photos, and reply to reviews.
Yelp for Business (biz.yelp.com or the Yelp for Business app) is the owner desk. Handoff means you can find that desk, keep the page accurate, and respond to a review without the builder sitting there. Do not write login passwords on this page.
Steps
- Open biz.yelp.com (or the Yelp for Business app) and sign in with the owner account.
- Check you are on the right location. If more than one business shows, pick yours from the location list.
- To update hours, address, phone, or photos, open the business info or page settings area and edit what changed. Save when you finish.
- To read reviews, open Reviews in the left menu (or More on the app). Scroll to the review you want.
- To reply in public, click or tap Respond under that review, type a short reply, then send. Use Direct message only when you need a private follow-up.
- If the page is not claimed yet, start at biz.yelp.com/claim, search the business name, and follow the claim and verification steps. Someone with owner access has to finish verification.
Menu labels move a little when Yelp redesigns the desk. Stay in the same places: the location picker, business info, Reviews, and Respond.
Official help
Beginner docs from the product itself. Open these if a button name moved.
- Yelp Support Center
https://www.yelp-support.com/ - How do I respond to reviews
https://www.yelp-support.com/article/How-do-I-respond-to-reviews - How do I update my business information
https://www.yelp-support.com/article/How-do-I-update-my-business-information
Same steps as above, as a file you can keep or print.
Video
Three beginner videos: claim the page, reply to reviews, then Yelp tools for reviews.
What to do next
- Download the PDF if you want the same steps offline.
- Try the steps once in the real account. No passwords on this page.
- If a button name moved, open Official help above.
- When this tool feels solid, go back to All handoffs and take the next guide in learn order.